Privacy Policy (Mobile App)

When we first came up with the vision for Tappter in 2016, we decided to make privacy a key component of our service. We recognised that the way the internet had evolved meant that users privacy online was generally limited. Our goal is to empower individuals by transforming how businesses communicate with them and how their personal information is shared and used.

In support of this goal, this Privacy Policy describes the information that we collect about you, how and where it's shared and used, and how you can remove or change it.

It also lets you know when you will be notified of any changes to this Privacy Policy.
 

Tappter will comply with the terms of the European General Data Protection Regulation (EU) 2016/679 as they apply to both Tappter and its services.

Information we collect

Release 2.0 of the Tappter app provides a simple, secure and private way to message verified businesses via the platform, and to manage and share personal information with them. 

The information we collect supports these functions. 

Registration: To register for the app, you will need to provide your First Name, Last Name and Mobile Number.

Profiles: Once registered, you will have the option of creating multiple Profiles for personal or work purposes. The information that you will be able to store under each persona type is as follows:

Personal Profile Type

  • Profile Name

  • First Name

  • Last Name

  • Email Address

  • Mobile Number

  • Land Line

  • Date of Birth

  • Address

  • Profile Picture

  • Networking Information

  • Links to Social Media pages

Work Profile Type

  • Profile Name

  • First Name

  • Last Name

  • Company Name

  • Job Title

  • Website Address

  • Email Address

  • Mobile Number

  • Land Line

  • Address

  • Profile Picture

  • Networking Information 

  • Links to Social Media pages

Messaging: You will have the option of sending text based messages to verified businesses who have subscribed to the platform. You will also have the option of sending pictures, documents and other media files to businesses via the messaging functions.  

How your information is shared and used

Profile Information: You will have the option to share your profile information with verified businesses who have subscribed to the platform. You will have full control over when your data is shared and what data each individual businesses can view.

Once you have provided access to your information, those businesses will be able to view it in their Tappter application. 

These businesses will also have the option of synchronising your profile information with personal information about you that is stored within other customer management systems they operate. If they wish to do this, you will be asked for permission for this to happen, and you will be able to revoke this specific permission at any time. 

They will not be able to export your information or share it with other businesses or people.  

You will be able to revoke complete access to your information at any time.

Except as set out below (Third Party Processors), your profile information will not be used for any other purpose or be shared with any third party.

Messages: Messages you send via Tappter are sent on a one-to-many basis with verified businesses on the Tappter platform. Businesses can assign multiple business users (their employees) to send, read and reply to messages exchanged with you via their Tappter application. Other customers of a business will not be able to read any messages you send/receive to/from that business, except where the business has asked for your permission for this to happen (for example, if the other customer is your partner, family member or friend). The messages you send to a business will be used by them to support the provision of their services to you. The messages and data are not used for anything else. 

Messaging Permission: Businesses have to verbally request your mobile number which will then be manually entered into their Tappter application. This will trigger an invitation to chat to be sent to you. You will receive this invitation as a notification within your Tappter mobile app. Once you have received the notification, you will have the option to provide permission for messaging to take place with this business. Businesses can not send you messages via the Tappter platform in the absence of this permission being granted. You can remove this permission on a business by business basis at any time. 

Messaging with Third Parties: Businesses have the option of assigning Third Parties (other businesses) to send, read and reply to messages exchanged with you. This happens when the Third Party is helping the business to fulfil some or all of their service provisions to you. None of your personal information will be shared or be visible by the Third Party other than your First Name and Last Name. 

Messaging with a Third Party may also be setup by a business if you are also a customer of the Third Party. This allows for a group based chat to exist between you and the two businesses. In this instance, the Third Party will be able to access personal information based on the permissions you have setup with them directly. 

Community Messaging: A business may invite you to join a Community messaging channel. If you accept the invitation, you will have the option of creating posts which contain text, pictures or other media files within that channel. You will be able to make comments on all posts created in the channel. Your posts will be able to be seen by all members of the Community channel for a period of 7 days after the post was made. You will be able to see posts created by all of the other members of the Community for a period of 7 days after the post was made. All information shared as part of the Community channel feature is not used for anything else. 

Networking Information: When you join a Community messaging channel within Tappter, you have the option of creating a set of Networking Information that you wish to be visible to other Community members of that specific channel. This will include what your skills are, what you are looking for, as well as other introductory information about yourself. Community members will use this information to decide whether they would like to be formally connected with you. None of your other profile information will be visible to them until you have both mutually consented to connect on the platform. 

This Networking Information is not used for anything else.   

Third Party Processors:

ID Verification: We have integrated software developed by Yoti to capture photographs of your ID documents and to assess their legitimacy. As part of the process, a selfie of your face is also captured and compared against the photos on your ID document to verify you are who you say you are. The information captured as part of an ID verification check, and the results of the check, are stored by Yoti on our behalf. You can view your ID verification data at any time. If you have given a business permission to message you, they can request access to your ID verification results. Once you have provided access to your ID verification results to a business, you will not be able to revoke access to this information. Businesses request ID checks to satisfy regulatory requirements and therefore require ongoing access to the results for audit purposes. 

 

e-Sign: We have integrated software developed by Yoti to allow businesses to issue documents to their customers for digital signature. If you have given a business permission to message you, they then have the option of sending you documents to sign digitally within your Tappter app. All documents issued for signature by businesses are stored by Yoti on our behalf. You can access all documents issued to you and signed by you at any time via your Tappter app.

Third party webservices: We use Amazon Web Services and Google Cloud to store your data and to process that data on our behalf. Our contract with Amazon Web Services and Google Cloud, ensures that the data protection obligations set out in the General Data Protection Regulation (as they apply to the service) are complied with by Amazon Web Services and Google Cloud. You give your consent to allowing us to engage an alternative data processor, in the form of a web services or cloud computing provider, who will provide the same services. If we decide to make such change, we will inform you of such change.

Export: We will not export your data outside of the UK or EU without your permission.

How you can remove or correct your data

Profile Information (including Networking Information): You will be able to revoke access to any profile information that you have entered into the Tappter application on an individual business by business basis (or on a Community basis for Networking Information) at any time. 

Deleting your account: You will have the option to delete your account. All messages that you have sent to businesses will still be able to be viewed by the businesses. Posts made in a community channel that are less than 7 days old will still be visible to members of the community. ID verification results and digitally signed documents will still be accessible by the relevant businesses.  

 

This is to provide businesses with a fully auditable history of communications with you, which may be needed for audit purposes. Any personal information you have shared, except for your First Name and Last Name, will be removed from the platform. Your data will not be retrievable once your account has been deleted.

Amending data: You will be able to amend any profile information at any time through the app.

Security: We employ security measures to protect your data from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.

Updates to this Privacy Policy

We will notify you before we make changes to this policy and give you the opportunity to review and agree these changes before continuing to use our service.